Using patient-reported measures to drive change in healthcare: the experience of the digital, continuous and systematic PREMs observatory in Italy
A digital, continuous, and systematic PREMs observatory implemented in Italian hospitals found increased participation and response rates over time. The real-time reporting of both quantitative and qualitative data, including positive patient narratives, is viewed as a valuable tool for service improvement and staff recognition at all hospital levels, including highlighting the contributions of often-overlooked care assistants.