Using patient-reported measures to drive change in healthcare: the experience of the digital, continuous and systematic PREMs observatory in Italy
Overview
Paper Summary
A digital, continuous, and systematic PREMs observatory implemented in Italian hospitals found increased participation and response rates over time. The real-time reporting of both quantitative and qualitative data, including positive patient narratives, is viewed as a valuable tool for service improvement and staff recognition at all hospital levels, including highlighting the contributions of often-overlooked care assistants.
Explain Like I'm Five
This is like when your teacher asks everyone what they think about school, and more kids share their ideas over time. It helps the school get better and shows how much they appreciate all the helpers, like the lunch monitors or the janitors.
Possible Conflicts of Interest
The PREMs Observatory was financed by the Regions of Tuscany and Veneto. The funding bodies collaborated in the design of the surveys and the interpretation of results. Though the paper states funding bodies assured confidentiality of the survey via a third-party, their influence remains a possible conflict of interest.
Identified Limitations
Rating Explanation
This study presents a novel approach to collecting and using PREMs data, combining the strengths of traditional surveys with real-time feedback and narrative sections. The integration with a performance evaluation system and focus on positive deviance are noteworthy strengths. The study's ongoing nature and some methodological limitations regarding data analysis prevent a 5 rating, but it represents strong research with minor limitations.
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