To Trust or to Think: Cognitive Forcing Functions Can Reduce Overreliance on AI in AI-assisted Decision-making
Cognitive forcing interventions can significantly reduce overreliance on AI in decision-making compared to simple explainable AI approaches. However, there's a trade-off: users find the more effective interventions less acceptable and less trustworthy, and the benefits seem to primarily accrue to those with high need for cognition, potentially exacerbating existing inequalities.