Responding to COVID-19: New Trends in Social Workers' Use of Information and Communication Technology
Overview
Paper Summary
The COVID-19 pandemic forced social workers to rapidly adopt diverse ICT options for service delivery, leading to a paradigm shift in practice. This transition increased accessibility for some clients, particularly those with anxiety or transportation barriers, while creating challenges related to privacy, boundaries, and digital access for others. Social workers demonstrated creativity in adapting their therapeutic approaches to maintain client engagement and the therapeutic relationship in the online environment.
Explain Like I'm Five
Scientists found that when everyone had to stay home, helpers started using computers and phones to talk to people. This made it easier for some to get help, but also created challenges for others, so helpers got clever to keep helping online.
Possible Conflicts of Interest
None identified
Identified Limitations
Rating Explanation
This study offers valuable insights into the rapid transition to online service delivery during the initial stages of the COVID-19 pandemic. While the methodology has limitations, the findings contribute to understanding the challenges and opportunities of using ICTs in social work practice. The client-driven approach and creative solutions adopted by social workers are noteworthy. However, the reliance on potentially less secure platforms and the ethical dilemmas related to privacy and boundaries raise important considerations for the future of digital social work.
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